14-day voluntary returns
You may request a voluntary return within 14 calendar days after delivery. Items should be unworn beyond reasonable try-on, unwashed, unaltered, with original tags attached and in a condition suitable for resale.
This voluntary policy does not reduce any longer or stronger statutory right that applies to a particular order.
Starting a return
Contact Client Services with the order number to request a return. Please wait for authorization and return instructions before sending the parcel.
The applicable return address is provided privately after the request is reviewed. Warehouse and return addresses are not published on the storefront, and sending goods to an unapproved address may delay processing or create avoidable shipping costs.
Return shipping costs
For a voluntary change-of-mind return, the customer is responsible for reasonable return shipping costs unless applicable law requires otherwise.
If Global Vintage Luxury Hub sent the wrong item, the goods arrived damaged, or the item has a qualifying defect, Global Vintage Luxury Hub will arrange or reimburse reasonable return shipping as appropriate.
Refunds
After the returned goods are received and checked, Global Vintage Luxury Hub aims to initiate an approved refund within 5 business days. Refunds are sent to the original payment method where supported; the payment provider or bank may require additional time to post the funds.
Where mandatory distance-selling law requires refund of the original standard outbound delivery charge, Global Vintage Luxury Hub will do so. Any premium amount paid specifically for an upgraded Express service may be excluded where the law permits.
Exchanges
Global Vintage Luxury Hub does not currently offer direct exchanges. If a different size, colour or style is wanted, return the eligible item for refund and place a new order, subject to availability.
Wrong, damaged or defective goods
Contact Client Services as soon as reasonably possible and include relevant order details and, where useful, photographs. Global Vintage Luxury Hub may offer repair where appropriate, replacement, refund or another remedy depending on the issue and applicable law.
No part of this policy excludes rights relating to defective, misdescribed or otherwise non-conforming goods that cannot lawfully be excluded.