Shipping & delivery

Paid orders are normally prepared for dispatch within 1–3 business days after payment is confirmed. Weekends, public holidays, product verification, exceptional order volumes or carrier disruptions may extend processing time.

Orders are dispatched from China. Warehouse and dispatch addresses are operational information and are not published on the storefront.

Once a shipment is handed to a carrier, tracking details become available through Global Vintage Luxury Hub Track Order when supplied by the carrier or tracking partner.

Standard and Express delivery may be offered depending on destination. The available service, shipping charge and any free-delivery threshold are displayed during checkout for the selected market and are controlled by the current market configuration.

Delivery windows are estimates rather than guaranteed arrival dates. Customs processing, weather, local delivery conditions and carrier network events can affect transit time.

Global Vintage Luxury Hub currently applies a default customs-duty charge of 0 in its own checkout calculation unless checkout expressly states otherwise.

Destination customs authorities, tax authorities or carriers may still impose legally required import taxes, duties, brokerage or handling charges. Those external charges are governed by the destination and are not included merely because the storefront duty line is 0, unless checkout specifically states that they are prepaid.

Use Track Order with the order details requested on that page. Where available, Global Vintage Luxury Hub displays shipment status and tracking events and also provides the carrier tracking link.

Tracking detail and scan frequency depend on the carrier. A lack of a new scan does not by itself mean a parcel is lost.

Contact Client Services as soon as possible if an address needs correction. We will try to update an order before dispatch, but changes cannot be guaranteed once a parcel has entered a carrier network.

If a parcel is returned or additional shipping is required because an address supplied at checkout was incomplete or incorrect, reasonable re-delivery costs may be charged where permitted by law.

If tracking shows a serious delay, delivery exception, loss or damage, contact Client Services. We may open a carrier investigation and may request reasonable supporting information.

When a parcel is confirmed lost or goods arrive damaged, Global Vintage Luxury Hub will provide the appropriate replacement, refund or other remedy required by this policy and applicable consumer law.

Cross-border shipments may require customs processing and destination-specific import handling. Shipping prices are determined by the market selected at checkout. Nothing in this policy limits mandatory consumer rights.